Delivery Informations

 Cakewalk Bakery LLC – Dubai UAE delivers products anywhere in Dubai.  For Deliveries, Cakewalk may charge customer a specific amount against deliveries however delivery charges may differ from area to area and will also depend on size of order as appear on shopping cart at the time of order placement. We can also deliver outside Dubai however for this customer need to contact us over phone: 0097143962099 or email : info@cakewalk.ae or have to visit us well in advance. Company reserves the right to refuse any incoming order due to any reason without notifying it.

At order placement customer select expected delivery time. It is however quite plausible that we may have already booked that slot for other orders and we may not be able to provide delivery in that time slot. In such cases, Cakewalk team calls customer and suggest alternate time slot otherwise customer may also self pick the order. With the consensus of customer timing of delivery is finalized. In case customer is unable to self pick the order from shop and alternate delivery time is also not acceptable to customer then order will be cancelled and all amounts if paid will be refund to customer. It is responsibility of customer to provide accurate and correct address with nearest landmarks along with receiving person contact details to get delivery on time and to avoid unnecessary delays or delivery cancellation. On such occasions customer will be required to come and collect the order from shop and Cakewalk Bakery LLC will not take any responsibility and claim for it.

In case of any change in delivery date / time or order customization for already accepted order, customer must inform cakewalk at least before 24 hours and acceptance of change will subject to company approval. Any additional cost arising for any such change shall be bearded by customer. We may refund you amount if customization will result in decrease of final product subject to company approval.

If at the time of order delivery, customer feels it is not in accordance with specification or up to the mark as discussed customer should immediately coordinate with us at the time of order delivery. We may compensate customers if customer’s claim is true in following ways whichever is possible:

  • We may call back order with customer consensus and amend it to suit customer’s requirements
  • Where timely changes not possible we may delivery some complementary products or credit note depending on severity and truthfulness of claim subject to company approval
  • We may take product back and may refund customer completely.

Once order is delivered and accepted by customer, it is customer’s responsibility to take care of it in every aspect right from keeping temperature and conditions to handling. Cakewalk won’t be responsible later for any damage, or change in shape, discoloration or spoilage.

CONTACT US

If you have any questions about this Agreement, please contact us filling this contact form